Job Receptionist/General Administrator, Cardiff

Summary:
The Business Support Officer role within the Children’s Service Fostering Finance Team is crucial for ensuring smooth operations and financial management. This position involves a variety of administrative and financial tasks, including managing reception duties, processing payments, and maintaining databases. The role requires excellent communication skills, attention to detail, and the ability to work both independently and as part of a team. An enhanced DBS check is mandatory due to the nature of the work with children and vulnerable adults.

Responsibilities:

• Cover reception duties, including telephone and visitor management.
  
• Record and manage incoming/outgoing mail.
  
• Arrange travel and accommodation bookings.
  
• Assist in processing credit card expenditures.
  
• Update the Carefirst Client Record System.
  
• Support invoice processing and financial tasks.
  
• Manage pool car and room bookings.
  
• Assist with archiving, scanning, and printing.
  
• Perform general finance and administrative tasks.
  
• Maintain the Fostering and Adoption payment database.
  
• Ensure accurate and prompt processing of payment authorizations.
  
• Request and follow up on payment documents from Social Workers.
  
• Process and monitor payments to carers.
  
• Provide regular reports and statistical information.
  
• Calculate and liaise with carers regarding payment discrepancies.
  
• Handle insurance claims as needed.
  
• Order and maintain fostering equipment supplies.
  
• Compile and maintain effective filing systems.
  
• Identify and present retainer payment information to Team Managers.
  
• Provide backup support to other team members.
  
• Assist in processing fostering applications.
  
• Conduct background checks for new applicants and existing carers.
  
• Maintain records of checks and significant incidents.
  

• MUST HAVE ENHANCED DBS
• Ability to work flexibly and adapt to changing priorities.
  
• Excellent verbal and written communication skills.
  
• Experience working to agreed standards and deadlines.
  
• Ability to work independently and as part of a team.
  
• Experience in database maintenance and working with figures.
  
• Positive, customer-focused attitude.
  
• Understanding of staff motivation and support.
  
• Office-based work, 5 days per week, 8:30 am - 5:00 pm (4:30 pm on Fridays).
  
• Enhanced DBS check is essential.